Sales Consultants – Nedbank

Applications accepted until: 14th of Aug, 2014
Advert Code: SALESC926

Nedbank Sub Division Cluster
Nedbank Integrated Channels

FAIS Affected:
Yes

Location
Middelburg

Job Purpose:

• To provide a proactive sales and service role within Nedbank CSC, in order to increase acquisition and meet set targets for relevant Nedbank products.

Key Performance Areas:

Reaching product sales and transactional targets for relevant Nedbank products:
• Proactively selling Nedbank product offerings to clients by being visible and approachable in allocated Pick & Pay stores, to meet an agreed to sales target.
• Increasing client awareness of relevant Nedbank product offerings.
• Cross-sell .Provide clients with feedback and guidance regarding relevant products.

Handling queries / service from prospective and existing clients:
• Answering all product-related queries from customers on how to use/acquire the relevant product offering.
• Customer queries and complaints resolved or escalated within 48 hours.

Risk and compliance requirements:
• Ensure that all activities regarding Risk & Compliance are adhered to.
• Accuracy of documentation, legislation, processes, risk and safety management.
• Keep updated on changes to compliance.

Administrative requirements:
• Ensuring all instore administration requirements are met.
• Weekly reports are submitted timeously.
• Ensure correct process is followed regarding opening accounts and documentation control.

Design and implementation of adhoc initiatives:
• Ability to recognise opportunities and implement activities to support Channel objectives e.g promotions.
• Utilise the instore relationship to maximise opportunities.
• Planning and organising to meet goals and objectives.

Self development:
• Personal Development Plan documented; Succession Plan documented.
• Updating knowledge on FICA, FIAS, Money laundering.

Essential Qualifications:

• Grade 12 or appropriate National Certificate or Diploma at NQF Level 4.
• Minimum of an appropriate NQF level skills programme at Level 2 /4. 12 credits / 30 consisting of core unit standards registered by SAQA and quality assured by BANKSETA ETQA.

Preferred Qualifications:

• Matric

Certifications:

Job Related Experience:

• One to three years’ sales-related experience.
• 6 months – Deposits less than 12 months

Technical Competencies:

• All processes related to Nedbank product offerings
• Awareness of banking products
• NTE knowledge
• Banking Platform
• CIS

Behavioural Competencies:

• Resilience
• Client Centricity
• Verbal Communication
• Building Relationships
• Team work
• Influencing

Required Industry Acumen:
Retail Banking / Finance related sales experience.

Number of people reporting directly into job:

Compliance/Legislative Requirements:

• FICA, FIAS, Money Laundering.

Working Time:

Travel Requirements:

Occasionally between stores for operational reasons.

Equity Statement:
Preference will be given to applicants from designated groups and suitable internal candidates in line with Nedbank’s policies.

How To Apply

Apply online

Afrox Apprenticeship – Fitter and Turner

Fitter and Turner Apprenticeships

Vacancies exist for an Apprenticeship opportunity (Nationally) in the following disciplines:

Fitter & Turner

Minimum Requirements

The ideal candidates will possess a minimum matric with N3 and four subjects with a trade theory as their major. Candidates should have a code 08 driver’s licence or obtain one before end of the apprenticeship programme. The incumbent should be a strong analytical & logical thinker, attention to detail, have good communication skills and drive for results.

Job Specification

•Achieve each area of training as set out by the training centre to allow the incumbent to qualify as an artisan.
•Assist the qualified artisan in daily tasks to gain knowledge and experience.
•Be able to conduct tasks as per your training and assessments on which you have been approved.
•Complete all modules of your training both at the training facility and complete practical exercises at the plant as required to have proof of experience gained.
•Attend such other training and courses that would assist you in gaining experience towards qualifying as an apprentice.
•Write a trade test to gain a red seal from an approved and recognised institution as a qualified artisan.

How To Apply

Apply online

Contact Centre Learnerships – Eskom

Experiential Learner in – Contact Centre

Task Grade : L09

Area of Speacialization : Group Customer Service

Department : Group Customer Services

Business Unit : Group Customer Services

Location : South Africa (Mpumalanga)

Reference Number : Emalahleni Contact Centre ECC-EC

Closing Date : August 5, 2014

Minimum Requirements
• Qualification:
• Relevant 3 year Diploma / B-Tech/ B –Degree

• University of Technology recruits – 18 month program

• University recruits – 24 month program
Skills and Competencies
• Communication (interpret customer requirements, listen, read, write & verbal)
• Interpersonal skill
• Organisational knowledge (Eskom)
• Planning and organisational skill
• Customer Service and product skills
• Ability to deal with stress
• Telephone skills
• Report compilation
• Computer skills
• Service Delivery Training
• Effective Time Management
Key Responsibilities
• Handling inbound interactions
• Receiving calls and identifying the customer in accordance to standard customer service quality templates
• Determining the customer’s exact request and analysing the customer request in accordance to the different Customer Services Categories (APM, ATS, DCE, ESP, OIL, Load Shedding)
• Logging a customer’s request at the appropriate priority and capturing relevant information from the customer to ensure sufficient information is gathered for relevant process partners to take action if requested.
• Updating the applicable systems to activate the customer’s request while ensuring customer details are up to date.
• Handling service related interactions according to the OCI process (i.update and validate meter readings)
• Trigger appropriate process to ensure sales & marketing, customer service, Account Operations and Engineering (process partner’s) processes and value chains to ensure delivery of appropriate service(i.e Rebill requested, requesting adjustments on customer accounts, ESP Emergency).
• Keeping the customer informed / updated telephonically or by other means and providing advice to customers on Eskom related services (prepaid /vending and other relevant information such as electricity usage, etc)
• Closing the interaction when all necessary actions have been completed
• Escalating complaints/disputes to the next level of management
• Extracing, record and action voice mail messages when required
• Handling back office activities (Non Technical Dispatch, & Follow-ups)
• Assigning non technical requests as non technical work orders to the correct work groups and work locations (including department /section/process partner that cannot be handled in the Contact Centre environment).
• Organising non technical work orders by prioritising per KPI and per work order priority.
• Assigning the non technical work orders.
• Analysing, investigating and resolving the non technical work order ( APM, ATS, DCE, OIL, Load Shedding).
• Contacting customers if required to resolve the task according to outbound process
• Maintaining relevant information regarding outbound customer interaction on the system at any stage of customer interaction
• Updating and monitoring outstanding customer interactions on the system
• Liaising with other processes partners to indicate required actions and updating system accordingly.
• Keeping the customer informed/updated on the status of the request/process as per KPI requirements or on customer request.
• Tracking and analysing work order status by drawing relevant reports
• Escalating the outstanding work orders to next level of management if not solved according to KPI’s
• Handling Multi- media activities and outbound (Pro active Customer Interaction) campaigns
• Responding to written correspondence and received customer requests via e-mail, fax, SMS and mail.
• Handling multi-media customer interactions as described in “Handle Inbound activities” and in “Handle Back Office activities” where required.
• Accepting and opening outbound tasks and executing the implemented outbound campaign
• Communicating with customers through appropriate mediums regarding the outbound tasks
• Updating system and contacting relevant process partner informing campaign status.
• Processing follow up interactions if necessary.
• Strive for excellence in customer interaction and service improvement by:10%
• Reporting problems/opportunities to Delivery Controller/Coordinator or Contact Centre Manager (eg Load Shedding)
• Providing input into Solution Development, business enhancements and supporting the implementation of upgraded processes
• Monitoring customer problems and identifying possible solutions
• Compiling outstanding interactions reports
• Ensure all interaction are conducted in according to quality standard set
• Supports Marketing, Sales and Customer Service Processes
• Conducting marketing campaigns and surveys of Contact Centre customers.
• Updating system information to ensure accurate communication with process partners.
• Monitoring referrals and completing system updating and follow-up procedures.
• Identifying, analysing and capturing customer requests, needs and trends.
• Providing basic sales information and service advice to customers.
• Providing information to customers regarding brands, tariffs and relevant policies and procedures.
• Identifying, analysing and (where relevant) initiating processes / actions to result in improved customer service.
• Perform Vending Prepaid and Easy pay activities
• Perform Key Change Tokens
• Processing Credit Card Payments
• Selling of Pre Paid Tokes
• Issuing of FBE Tokens and Free Issues
• Handling of pre-paid meter upgrades
• Performing new Registrations
• Replacement of Tokens
• Reissuing of lost tokens
• Updating customer details

How To Apply?

Apply online

Junior Fire Fighter Vacancies

The Sekhukhune District Municipality is looking to hire 31 Junior Fire-Fighters on a permanent at these centres: Groblersdal/Burgersford/Marble Hall/Jane Furse

Salary: R108502.60 per annum (excluding benefits)

Job Requirements

Grade 12
Code 10 Driver’s Licence with PrDP
Physical Fitness
Further Education and Training: Fire and Rescue 57803, Fire-Fighter 1, Hazmat Awareness, First-Aid Level 3,
Relevant Emergency Services work experince will be an added advantage.
The preferred candidate must be able to operate under stressful and traumatic conditions, must not be acrophobic, claustrophobic (fear of heights and of confined spaces), must be able to make quick decisions.
The candidate will be expected to wok night shifts and extended hours as and when required.

Job Key Performance Areas

Respond to fire, accident scenes and other emergency calls within the municipal bondaries
Seize up a fire scene, rescue scene or emergency scene upon arrival in accordance with prescribed procedures.
Control and extinguish all types of fires
Hadle all emergencies according to the set of standard operating procedure and SOGs.
Rescue patients from vehicles, building or structure with all the means at the fire-fighter’s disposal and stabilizing vehicle/s, building or structure and patients before extraction.
Stabilize patients according to training and protocol in the absense of medical/ ambulance personnel.
Report to the Senior Fire- Figheter Officer on incidents and outcomes in the prescribed format.
Ensure vehicles and equipment are in proper working condition and report any identified faults.
Conduct regular spot checks.
How to apply

Please forward your application letter together with a detailed Curriculum Vitae (CV) and certified copied of qualifications to: The Municipal Manager, Sekhukhune District Municipality, Private Bag X8611, Groblersdal, 0470 or hand deliver at 02 Hamman Street, Groblersdal, Linpopo.

Closing Date: 18 August 2014

Enquiries: Mashupyipuane or Mr Oriel Nemukula on (013) 262 7300