Community Operations Manager Vacancy at Fidelity Services Gr

Community Operations Manager Role Overview

The Community Operations Manager position in Secunda is a crucial role aimed at assisting the Branch Manager in driving growth, operational excellence, and the deployment of local community strategies. The role involves managing various operational functions within the branch to meet targets for operational income, customer base, and attrition rates.

Key Responsibilities

• Pro-active Strategy Development:
  • Develop and regularly update a proactive training strategy focusing on patrols, joint operations, and community visibility.
  • Identify customer needs, areas experiencing high attrition, high crime rates, and low reconnection areas with the Branch Manager, conducting targeted operations weekly.
  • Foster an understanding of the competitive landscape to implement effective proactive models in security.
  • Design a crime reduction strategy by identifying trends and planning special operations to enhance community safety.
  • Conduct quarterly security risk assessments and present findings to the Branch Manager for community discussions.
• SAPS Engagement:
  • Build strong relationships with key SAPS personnel, becoming a primary contact for operational and business crime responses.
  • Participate actively in SAPS and community meetings to facilitate cooperation and joint operations.
• Customer Service Excellence:
  • Ensure efficient handling of customer communications through designated channels.
  • Compile and distribute a monthly report on proactive measures and their outcomes to stakeholders.
  • Participate in serious crime incidents to offer assistance and security support to clients.
• Staff Training and Development:
  • Coordinate with training resources to deliver targeted training for all operational staff, ensuring alignment with proactive security approaches.
  • Implement ongoing on-the-job training, emphasizing proactive measures and effective response techniques.
• Marketing Alignment:
  • Keep the marketing team updated on developments and success stories, generating PR materials as necessary.
  • Document all operations and ensure timely communication with the Branch Manager and marketing for client outreach.
• General Operations Management:
  • Assist the Regional Operations Manager in enforcing discipline across operational areas.
  • Manage operational compliance, including response area metrics, report compilation, and standard operating procedure adherence.
  • Oversee budgets, staffing, and performance appraisals while ensuring high service levels and health and safety compliance.

Minimum Requirements

• Senior Certificate or equivalent qualification.
• Post-matric qualification in General Management is advantageous.
• A minimum of 3 years of experience at Mid-Management level.
• Grade B PSIRA Certificate (including Reaction).
• A valid driver’s license with at least 2 years of driving experience.
• Firearm competency for business purposes (handgun).
• Grade B Security Certificate – to be obtained upon appointment if not already held.

Competencies Required

• Proficiency in MS Office, especially advanced Excel and PowerPoint.
• Deep understanding of Operations, Sales, and Administration.
• Strong integrity and trustworthiness, with a focus on people management.
• Effective time management and business acumen.
• Drive for results and a commitment to customer focus.
• Ability to build and nurture effective teams.

Fidelity Services Group (Pty) Ltd encourages a diverse workforce, promoting Historically Disadvantaged Candidates and Black Female Candidates. Applications will be considered on merit. Please note that applicants not contacted within 10 working days from the closing date should consider their applications unsuccessful.

How to Apply

Applications close on 16 November 2026. Apply before the closing date to avoid missing this opportunity.