Employee Assistance Programme Administrator Position — Excit

Employee Assistance Programme Administrator

Momentum Group is currently seeking a dedicated Employee Assistance Programme Administrator to join our team. This position is essential for providing administrative functions within the Employee Assistance Programme Care Centre. The successful applicant will ensure that cases are managed efficiently and in accordance with service level agreements.

Company Overview

Through our client-facing brands, Momentum Group enables businesses and people from various backgrounds to achieve their financial goals and life aspirations. We support individuals in growing their savings, protecting what matters, and investing for the future. Additionally, we assist companies in caring for and rewarding their employees and members through innovative programs such as Multiply, Guardrisk, and Eris Property Group.

Position Details

• Position Type: Permanent
• Role Family: Medical
• Cluster: Momentum Health
• Remote Opportunity: None of the time
• Location: Cape Town or Centurion, Western Cape, South Africa
• Reference Number: MMH260414-3
• Closing Date: 2026/11/17

Role Purpose

The Employee Assistance Programme Administrator will ensure that all administrative functions within the Care Centre are completed timely and efficiently, resulting in effective case management.

Job Requirements

The ideal candidate must possess the following qualifications:

• National Senior Certificate
• Either a recent Social Work graduate (no prior experience required) or a registered Social Auxiliary Worker with:
• Valid registration with the South African Council for Social Service Professions (SACSSP)
• Completed training in Social Auxiliary Work
• Minimum of 2 years’ experience as a Social Auxiliary Worker
• Proficient in MS 365, particularly Excel

Duties & Responsibilities

As the Employee Assistance Programme Administrator, you will have the following duties:

Process Responsibilities

• Provide support to case managers, including liaising with various stakeholders.
• Ensure clients adhere to follow-up sessions and check-ins.
• Liaise with affiliates for updates on referred cases.
• Distribute workload fairly from allocation inboxes.
• Maintain accurate records of appointments, phone calls, referrals, and action plans.
• Accurately capture and process affiliate invoices within required timeframes.
• Respond to after-hours and weekend crisis calls for assistance when necessary.

Client Responsibilities

• Build and maintain relationships with clients and stakeholders.
• Deliver on service level agreements to manage client expectations.
• Participate in creating a culture of rewarding relationships within the organization.
• Monitor turnaround times and quality standards to resolve issues quickly.
• Drive achievement of client service delivery goals in line with predefined standards.
• Manage client query processes, ensuring queries are tracked and resolved, contributing to service improvement.

People Development

• Continuously develop expertise and apply knowledge within your area of specialization.
• Manage change positively and provide specialist support as needed.
• Contribute to a culture of innovation and productivity.
• Take ownership of career development and training opportunities.

Financial Responsibilities

• Identify solutions that enhance cost-effectiveness and operational efficiency.
• Implement and contribute to governance processes and systems within your area.
• Escalate unresolved policy compliance issues for investigation and resolution.
• Assist in risk identification processes and share recommendations within the appropriate forums.

Competencies

• Administrative skills
• Time management skills
• Strong communication skills (written and verbal)
• Customer service skills
• Interpersonal skills

Disclaimer: As an applicant, please verify the legitimacy of this job advert on our company career page.

How to Apply

Applications close on 17 November 2026. Apply before the closing date to avoid missing this opportunity.