CRG Pay Point Coordinator Position at Woolworths — Exciting

CRG Pay Point Coordinator at Woolworths

Woolworths is seeking a dedicated CRG Pay Point Coordinator to join our Country Road Group Store located in Gateway, Durban. This full-time position is essential in delivering exceptional customer service within a vibrant retail environment.

Job Summary

As a Pay Point Coordinator, you will drive efficient till operations, manage stock and shrinkage, and lead a motivated team to ensure seamless transactions. Your role requires strong decision-making and leadership skills, alongside a commitment to upholding Woolworths’ high standards of service and operational excellence.

Your responsibilities will include engaging with customers, resolving inquiries swiftly, and maintaining shop-keeping disciplines while supporting our dedication to quality and integrity.

Minimum Requirements

• Minimum Grade 12 certificate or equivalent National Qualifications Framework (NQF) level.
• Demonstrated experience in frontline retail roles with a solid understanding of customer service operations.
• Proven team leadership experience, capable of motivating and managing operational staff effectively.
• Excellent verbal and written communication skills to provide clear instructions and customer assistance.
• Strong decision-making and problem-solving abilities to manage till operations efficiently.
• Good planning and organizational skills to prioritize tasks and manage time effectively under pressure.
• Advanced customer service orientation, committed to resolving queries and enhancing customer satisfaction.
• Knowledge of company policies and procedures to ensure compliance and adherence to operational standards.
• Ability to identify and manage shrinkage and stock discrepancies to promote loss prevention.
• Flexibility to work various shifts to support operational needs in a dynamic retail environment.

Duties and Responsibilities

• Drive efficient and accurate till operations ensuring seamless customer transactions in line with company policies.
• Lead, motivate, and manage the till operations team, fostering a positive work environment and ensuring adherence to hygiene and shop-keeping standards.
• Deliver exceptional customer service by engaging with customers, promptly resolving queries and complaints, and offering appropriate product alternatives.
• Identify and manage shrinkage and stock discrepancies by monitoring hotspot areas and ensuring misplaced stock is returned to the shop floor.
• Ensure compliance with till point authorizations and cash handling procedures including seal control and float bag sign-offs.
• Maintain adequate supplies of stationery, equipment, and packing materials at till points to support operational efficiency.
• Train and develop till operators, conduct performance follow-ups, and address development needs to maintain competency standards.
• Report acts of dishonesty and suspicious activities promptly to management or security, supporting loss prevention initiatives.
• Plan, coordinate, and follow up on till operation activities, ensuring tasks are completed accurately and on time.
• Lead by example demonstrating professionalism in attendance, dress code, hygiene, and timekeeping, while facilitating regular team meetings.

If you are a proactive communicator with retail experience and a passion for customer satisfaction, we encourage you to apply for this exciting opportunity.

How to Apply

Applications close on 15 November 2026. Apply before the closing date to avoid missing this opportunity.