Customer Assistant in Clothing at Woolworths — Exciting 2026

Customer Assistant in Clothing (Knysna Mall)

Join Woolworths as a Customer Assistant in our Knysna Mall store, located in Knysna, Western Cape. This position is ideal for individuals passionate about retail and customer service. As a leading retail brand, Woolworths is known for its exceptional customer service and commitment to quality.

Job Summary

In this role, you will be responsible for delivering outstanding service at the till points, ensuring a positive shopping experience for customers. Your primary responsibilities will include:

• Efficient processing of transactions
• Promoting loyalty programs
• Offering available services like bill payments

Your attention to detail and product knowledge will contribute significantly to creating lasting impressions with customers. At Woolworths, we value integrity, teamwork, and personal growth, offering a vibrant work environment with numerous opportunities for development.

Minimum Requirements

Candidates must meet the following qualifications:

• Education: Grade 12 certificate or equivalent National Qualification Framework (NQF) level qualification.
• Availability: Flexibility to work various shifts to accommodate store operations.
• Skills: Basic selling skills with a strong customer service orientation.
• Experience: Experience in retail or customer service is advantageous but not mandatory.
• Communication: Effective communication skills for clear interaction with customers.
• Attention to Detail: Ability to accurately process transactions and manage till operations.
• Product Knowledge: A good understanding of the product range and promotions.
• Discipline: Maintain high levels of personal discipline, hygiene, and punctuality.
• Stress Management: Ability to work efficiently under pressure.
• Integrity: Demonstrate honesty and reliability to minimize shrinkage and ensure accurate reporting.

Duties and Responsibilities

Your role will include a variety of key responsibilities aimed at enhancing customer satisfaction and operational efficiency:

• Deliver exceptional customer service, greeting customers warmly and acknowledging loyalty card holders by name.
• Efficiently process transactions, verifying scanned prices against ticketed prices and handling payments accurately.
• Promote Woolworths loyalty programs and services, such as utility bill payments and airtime top-ups.
• Maintain up-to-date product knowledge and awareness of promotions to assist customers effectively.
• Ensure that till areas are clean, organized, and adhere to hygiene and safety standards.
• Minimize shrinkage by following store security policies and reporting any incidents of dishonesty.
• Exhibit punctuality and compliance with the dress code while demonstrating personal discipline.
• Remain calm and efficient under pressure, managing stress effectively during busy periods.
• Communicate clearly with customers and team members to swiftly resolve any issues.
• Support flexible shift requirements to meet the operational needs of the store.

If you are enthusiastic about delivering quality customer service and want to contribute positively to our team, we encourage you to apply for this exciting opportunity with Woolworths.

How to Apply

Applications close on 11 November 2026. Apply before the closing date to avoid missing this opportunity.