Career Gateway app support
How can we help?
Find answers to common questions or email the Career Gateway support team for help with the mobile app.
Contact support
Tell us what happened, which phone you use and your app version. Screenshots are helpful, but never send us a one-time sign-in code.
support@careergateway.co.zaCommon questions
Quick answers
I did not receive my one-time sign-in code
Check that your email address is correct, then look in your spam or junk folder. Request a new code and use the newest email you receive — codes expire after a few minutes.
Can I use Career Gateway without an account?
Yes. You can browse, search and save listings as a guest. Guest saves stay only on that device and can be removed if you sign out or uninstall the app.
Where are my saved opportunities?
Open the Saved tab in the app. Saves made while signed in are stored on your profile and available when you sign in on another device. Guest saves remain on the phone where you saved them.
How do I change my notification alerts?
Open Settings, choose Notifications and select the categories you want. You can turn new-opportunity alerts off there or manage Career Gateway notification permission in your phone settings.
How do I reduce image data use?
In Settings, turn off “Show featured images”. Listings will continue to work and will be shown mainly as text.
How do I delete my account or selected data?
Use the deletion request page to ask us to remove your entire account or selected information such as profile details, saved opportunities, notification preferences or device tokens. We verify account ownership before processing a request.
A listing looks incorrect or suspicious
Do not pay or share sensitive information. Confirm the opportunity through the employer’s official website and send us the listing title and a description of the problem.
More information